Delivery & Returns
Delivery
HOW LONG DOES DELIVERY TAKE?
Please Allow 3-5 Days For U.K Standard Shipping. All times are approximate and cannot be guaranteed.
Please note that we only dispatch orders Monday to Friday. Any orders placed after 4pm on Friday will not be dispatched until Monday.
A summary of delivery times are listed below:
UK & Channel Islands: 3-4 business days.
Republic of Ireland: 4-5 business days.
Western Europe: 5-7 business days
Western USA & Canada: 5-7 business days.
Eastern Europe: 6-8 business days
Eastern USA & Canada: 6-8 business days
North Africa & Central Asia: 6-8 business days
South America, South Africa, Far East Asia and Oceania: 6-10 business days
WHERE IS MY ORDER?
If you have ordered within the last 48 hours then please be patient. Your item is in the postal system and is working its way towards you! Unfortunately our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders. If 48 hours have passed and you have not received your order we will be able to track your item and can provide you with a tracking number.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to inccur any import duties or fees in most countries. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.
However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to Gift Talk. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then unfortunately we cannot be held liable for any loss or damage incurred by your order during transit back to us.
Refunds
How long does a refund take? We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal unless a payment was made via a credit/debit card over the telephone, in which case your refund will be debited back to your card. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued 7-10 working days later.
Can I get my shipping fees back? We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I returned an item and it was incorrectly refunded or replaced. We're really sorry if we've made a mistake with your exchange/refund. Please send us a message so we can fix this for you right away.
Am I still able to return my item if there is make-up or fake tan around the neckline? Unfortunately we're only able to accept returns back in the immaculate condition they were received in.
I have received a faulty item. We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message so we can organise for another one to be sent to you!
I have received an incorrect item in my order. We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you right away.
Do I have to pay for return postage? Unfortunately we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.